COVID-19 Information

City Response

The City of Sterling is continuing to serve our community through the effects of the COVID-19 coronavirus spread.  While we are committed to remaining operational, we are implementing changes to some operations to help do our part to slow the spread of COVID-19.

Our first responders are implementing new precautions and procedures for handling medical calls, which will include questions from 911 telecommunicators.  The Police Department will be taking more reports over the phone rather than in-person.  Unfortunately, many of our most important services in the public safety realm involve unavoidable close contact.

The most noticeable change will be the lobby at City Hall.  To help prevent transmission, the main floor lobby and records window will be temporarily closed. The lobby in front of dispatch will be open for emergencies.   

Utility Bills – Please use the green drop box on 3rd Street, immediately north of the Coliseum.  You can pay online or enroll in an auto-payment plan online here: You may also call 815-632-6632 to pay by credit card over the phone.

Fines for local ordinance violations may be paid online as well by following the instructions on the citation.

Licenses – Applications are available online at  For questions or payment, for contractor licenses please call 815-632-6624.  For all other licenses call 815-632-6630. Licenses:    

Permits – Applications are online at and may be paid for via the drop box or by phone. Call 815-632-6624 for more information. Permits:

Birth/Death Records – Please call 815-632-6630 to make an appointment to get a birth or death record.

Police Records – Please call 815-632-6642 to make an appointment to get a copy of a police record.


·       Late penalties on utility bills will be temporarily suspended

·       Annual license renewal paperwork, such as liquor & soft drinks are due May 1, but payment will not be required until July 31st. 

Additional Information

Stay up to date through these links:

CGH Facebook for the best, frequent, regular local updates.

CGH Medical Center's Covid19 Website

Center for Disease Control (CDC) Facebook

Center for Disease Control (CDC) Website

Illinois Department of Public Health Facebook

Whiteside County Health Department Facebook